We can be contacted 24/7 by sending an email to service@lotilabs.com and one of our friendly support staff will be happy to help with anything you need. All support tickets are responded to within 12 hours of receipt. Usually much sooner than that.
Alternately, we can be contacted during business hours by calling 877-Loti-Lab
Phone hours are Monday - Friday from 10am - 1:30pm EST