I'm trying to checkout and my order wont go through. Can you help?

Please send an email to service@lotilabs.com and we would be happy to investigate. Unfortunately, we cannot place the order for you, but we can give further explanations and detailed instructions to guide you through the ordering process. The only time an order can't be placed is if you have been banned for a violation of our terms of service. If this is the case you will see a message when trying to order or log into your account.